Undergraduate Student

Renew items

• Items for renewal must be on-loan
• Items have not been requested by someone else
• Items can be renewed for 05 more days.
• Library materials may be renew online via Library Website or by phone: (028) 37 755 057, Line: 211

How to make a renewal request online

• Visit Library Website, then select Renewal
• Enter user name and Password
• Check the box Renew All to renew all your on-loan items
• To renew a single item, check the box next to each item you wish to renew then select Renew button.
• Check the new due date of your items.

Please note: 

The following items cannot be renewed

• Overdue items 
• Items requested by another user

Overdue fines

20.000 ₫ /01 day/01 item
Please note:

• With the breach of library policy for the third time in a year, users may receive a library notice of admonishment.
• For more than 3 times in a year, the case will be referred to the Department of Student Affairs and Department of Inspection and Internal Supervision for appropriate action.

Lost item replacement fee

• Item is currently available on the market
  Replacement fee = Cost of the item + Administration fee (30,000₫)
• Item is not currently available on the market
  Replacement fee = Cost of the item x 5

Repair fee

The fee for damaged items will be determined by library staff up to the full replacement value of the item, depending on the damage.

• If the item you require is on loan, you can recall it by place a reserve request to ensure that the item is ready for you when it’s returned.
• You may reserve on-loan items only.

How to place a reserve request

• Visit Library Website
• Select “Reserve” Tab
• Enter user name and password
• Check the new due date and the Reserve Reference Number
• Click “Hold”
• Check your campus email to know when it’s ready for you
• Pick up items at Services Desk, 1^st Floor.

Please note:

• Requested item must be a circulating item and must be on-loan.
• Please check your email to know when the item is returned and ready for you.
• Items returned will be kept at Services Desk, 1st Floor. Request will be canceled if the item is not picked up within 24 hours

Read Guidance

• Users must return borrowed items on time in good physical condition as when they were checked out.
• Users are responsible for any damage and loss of borrowed items.
• Library cards and borrowed items are not transferable.
• Loss of library membership cards must be reported immediately.
• Borrowed items must be returned on time. An alert email to inform loan periods will be automatically sent to users. You’re advised to check your email regularly.
• In some certain cases, items may be recalled. The Library will contact to inform you via email or by phone.