One of the keys to be positive at work is managing your own-emotion. The book includes the articles written by multiple experts on dealing with difficult people so that it brings a different viewpoint helping to outline the conflict and resolve it effectively. In this book, the authors summarize the situations and suggest the solutions in different topics like dealing with a stress-head, dealing with a boss you hate, etc. which regularly happen at the office.
This book useful for not only the subordinates but also the manager, especially the book also recommends skills for managing difficult conversations and show the way how to deal with a passive-aggressive colleague.